Terms and condition

Terms of Sale

The general terms deal with the operation of the online store Reishi-elisir.com, the user rights and the business relations between the company and the customer.
As with any of our customers, you have all the rights granted under the Consumer Protection Act. In protecting your personal data, you are guaranteed all rights under the Personal Data Protection Act. (See Link Privacy Policy and Cookies)

The User acknowledges that Reishi Elisir ® is a Registered Trademark belonging to italianway remains confidential for all its rights and uses.

Shipping costs:

If you choose to pay by bank transfer or Paypal, shipping charges are free across Italy and Europe , for US and UK the shipping cost will be 20 € . After you have received your order, we will send you an e-mail, indicating our bank account, on which to pay.
Delivery
The goods will be shipped the same business day, if we receive the order by 12:30 am the same day, otherwise they will be shipped the following day. Orders made Saturday and Sunday will be shipped Monday.
Our shipments are made in Recommended 1 or by courier with 24 hours / 48 hours delivery (Sicily, Calabria and Sardinia) after sending it to our address at the address indicated by the customer.

If you do not find the recipient for delivery at the first pass, you will have to go to the post office to pick up the goods at the post office. If you are shipped by express courier, it will replicate the passage the following day if you still will not find the The recipient will be placed at the premises of the relevant city, the customer will be notified of the new delivery arrangements and will be required to pay the unplanned stock cost. It is always advisable to report at times of order the times in which the courier is sure to find you. Also, we suggest leaving your mobile number so that the courier can contact you.

In the case of Category disturbances (transport blocks, strikes, impediments to normality, force majeure, etc.) the delivery terms can not be respected without any liability of the sender.

If one of the ordered products is not in stock, we will send the order as soon as possible once we receive the missing items. The delivery takes place at the address entered at the confirmation of the order on the site.
Payment

Upon confirmation of the order, the customer selects a payment option:

Paypal (at the end of the purchase, the Pay button now appears, where you can deposit the required amount)
The payment by bank transfer (an email will be sent with bank details to make the transfer)

Any subsequent discounts will not be visible at the time of order. Discounts will be added at the time of payment.

Buying procedure

First, the user selects the product then inserts his data and confirms the order. By e-mail you will receive a summary of the next order instructions regarding payment. Then there will be verification of the availability of the products. In case of missing the desired product, we will inform the buyer. The company reserves the right to call the customer, if necessary, to his telephone number. The sales agreement between the customer and the company is definitively concluded when the customer receives a confirmation by e-mail.

The right to withdraw from the purchase, return of the products

The consumer has the right to withdraw within 14 days of the purchase, with a written request. The intention to return the products must be notified by the buyer in writing (mail or e-mail) within 14 days of the purchase. The consumer must return the goods within 14 days of written notice of withdrawal and will be responsible for shipping costs. Returns must be unused, intact and in the original packaging, which must also be intact, otherwise they will refuse to return the goods. A copy of the invoice must be enclosed with the goods. Italian Way will return the full amount of the order (purchase price with shipping) as soon as possible and in any case not later than 14 days after receipt of the notice of withdrawal.

The goods to be delivered must be sent to the following address:

Italian Way

Via ompio 1 28804

San Bernardino Verbano

Validity of the offer

The regular price is the price paid by the customer in person at the supplier. The reduced price is the price paid by the customer for orders via the on-line store.

The prices are visible at the time of confirmation of the order. VAT is not calculated because we do not meet our VAT obligations. Prices in the on-line shop are subject to change without notice.




Validity of the offer

The regular price is the price paid by the customer in person at the supplier. The reduced price is the price paid by the customer for orders via the on-line store.

The prices are visible at the time of confirmation of the order. VAT is not calculated because we do not meet our VAT obligations. Prices in the on-line shop are subject to change without notice. All product pictures are reflective of the actual products. The company has the right to change prices if they have been mistakenly entered in the store database. The customer must be informed of this with whom we will agree how to proceed with the order.
Conservation of contracts

All contracts and billing will be kept in writing. The purchase order is permanently stored at the provider.

Complaints

Clients have the opportunity to file complaints via email or mail. It is in the interest of Italian Way that all complaints and disputes are resolved out of court and in accordance with the law.